THE head of Network Rail has issued a full and unreserved apology to families bereaved by incidents at level crossings, including one in which a Long Rock pensioner died.
The admission came following a scathing attack by MPs on the company which controls Britain's rail network.
House of Commons Transport Committee chairman, Louise Ellman, said Network Rail had shown "a callous disregard" for families suffering from level crossing accidents.
The report produced by MPs detailed a number of incidents where people had died on level crossings, including that of Jeanette Nicholls, who was fatally struck by a train as she used the Mexico crossing at Long Rock in October 2011.
The crossing was used solely to access the beach and the Rail Accident Investigation Branch (RAIB) said Mrs Nicholls may not have heard the train horn because of the prevailing wind direction. There were no other warning systems.
The RAIB recommended safety improvements for the crossing, although the issue has become controversial after the coroner at the inquest into Mrs Nicholls' death recommended it be closed.
It was subsequently shut in June last year and in November, Cornwall Council extended the closure and applied to the Secretary of State to have the right of way extinguished.
The group Friends of Long Rock Mexico Crossing is continuing to campaign to have the crossing reinstated as they say it provides a vital community facility.
Network Rail chief executive, Mark Carne, said that the company had undergone major changes.
"I wish to extend a full and unreserved apology on behalf of Network Rail to all those whose lives have been touched by a failing, however large or small, made by this company in managing public safety at level crossings and in failing to deal sensitively with the families affected."